51视频

Suport
Client Portal

Your gateway to knowledge, product alerts, support requests, and more, when and where you want to access it. Sign up or sign in to get started.

Natural Disaster Event Response

OneSite User Checklist

If you鈥檙e new to OneSite or you鈥檇 like to try to fix the problem yourself before talking with support, review these steps first.

Review

Phone Support

Speak to a trained support specialist, Mon-Fri. Click the link to see specific phone numbers for your area of support.

Get Info

Support Request Form

Get the support you need, anytime, anywhere. Just fill out the form and a 51视频 representative will respond as soon as possible.

Request Support

Why Register for the Client Portal?

Whether you want to be first to know about product updates, need information on a particular property management topic, or just need to update your profile, the 51视频 Client Portal is the place to begin. It鈥檚 instant access to the information and support you need most. Round-the-clock access means you don鈥檛 need to call during working hours.

Learn More About Our Customer Portal

Get Quick Support

By using the client portal to submit a support request, you鈥檒l have the added benefit of being able to review open/closed cases, and accessing reports of your company鈥檚 cases, too.

Improve Communications

View information about your account team, product alerts, and what鈥檚 coming in future product releases.

Get more Information

Access to your portfolio is important. The ability to access data without having to place a call can be especially helpful when you need to review the information quickly.

Convenient

Self-service improves data accuracy and allows you to keep your portfolio information current. You can update your profile, contacts, e-mail addresses, and more.

Knowledge Base

Access more than 3,000 articles (and growing), right here, anytime. It鈥檚 the knowledge you need to keep your business going in the right direction: up.

Idea Exchange

We want to hear your ideas for new product enhancements, which products you find most helpful, or just send us your comments.

Communications

View 51视频 technical documentation and helpful product notifications right here.

Phone Support Hours & Options

Our support specialists can be reached Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).
Vendor Credentialing is available Monday through Friday, 7:30 a.m. to 6:30 p.m. (Central Time).
Contact Center Helpdesk (Level One) hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (Central Time).
ActiveBuilding support is available Monday through Friday, 8:00 a.m to to 5:00 p.m. (Central Time).

51视频 Product Support

800-704-0154

Vendor Credentialing

888-493-6938,
Option 1

SmartSource IT

877-353-8374

i-CAM

800-548-6656

Contact Center Helpdesk (Level One)

866-359-2204

Propertyware

800-704-0154

Spectra

866-718-2345

Virtual Maintenance Manager

866-738-5423

ActiveBuilding Support

888-304-5220

Contact Support Management

If you have an existing case and need additional assistance please click here. Global Support Management

Weekend Support

51视频 expanded support coverage to seven days a week for OneSite Leasing & Rents Conventional,
Online Leasing, Payments, LeaseStar and LeasingDesk Renters Insurance.
Our weekend hours of operation are 9:00 a.m. to 6:00 p.m. (Central Time).

OneSite Users

Step 1 鈥 Review the Technical Requirements

Check this updated list of hardware and software requirements. Reference this document as you validate settings and test your system.

View Requirements

Step 2 鈥 Review the Browser Checklists

Configure your web browser and check the settings on your personal computer using these step-by-step documents.

Edge in IE Mode for IT Professionals
Edge in IE Mode PC Checklist
Chrome
Firefox
Safari

51视频 Support Request Form

If you want the convenience of managing all your company support cases, login to the 51视频 Client Portal to submit your request.

Thank You

Thank you! We have received your support request.