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51Ƶ Case Studies

Knock

51Ƶ Helps Western Wealth Communities Improve Team Performance

Improving staff call performance and conversions, uncovering training opportunities and discovering prospect preferences were Western Wealth Communities’ goals. But their telephone “score sheet” wasn’t providing the call intelligence insights they wanted. They needed an always-on solution capable of capturing impactful data and turning calls into actionable insights for performance improvement. They found their needle-in-a-haystack solution right here at 51Ƶ®.

Western Wealth Communities implemented Knock® Call Intelligence. Now, they’re exponentially improving employee performance and are elevating the prospect experience like never before. The case study gives all the details.

“I’m saving two hours or more each day with Call Intelligence. I can handle multiple properties simultaneously, so it has gone from taking days to just hours.”  

—Holly Kight, Training Manager, Western Wealth Communities

realpage helps western wealth communities improve team performance

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